Skip to main content

Configure account activation

The Account tab of Shop configurations holds the customer activation, guest access and date format settings.

N
Written by Niyaz

The Account tab of Shop configurations holds the customer activation, guest access and date format settings.

Account tab with customer activation, guest access, login methods, one-time code lifetime and date format settings

Steps

  1. In the navigation, select Shop configurations.

  2. On Shop configuration, select the Account tab. The Account tab opens.

  3. Under Account activation, select the rule the system uses to match a customer to ERP data. The options are By sync key, By sync key and email, By sync key and phone, and By sync key and custom field. When activation uses a phone number, the system ignores hyphens when it compares the entry with the ERP number, so a customer can type it with or without one.

  4. Optional: If you select By sync key and custom field, enter the label for the custom activation input in Account activation — custom field label. The storefront shows this label above the custom activation input.

  5. Under Account activation two-factor authentication, select Yes or No. This setting controls whether activating an ERP customer user requires a one-time code sent to the supplied phone or email. The code step applies to activation by phone or by email, and activation by sync key alone is always a single step.

  6. Optional: Under Individual product list, select Yes or No. This setting controls whether product visibility can be limited to a customer-specific product list instead of the full catalog.

  7. Optional: Under Show products to guests, select Yes or No. This setting controls whether unauthenticated guests can browse and view product cards and pages.

  8. Optional: Under Customer two-factor authentication, select Yes or No. This setting controls whether customer users must complete email-based two-factor authentication after login. Under Customer login methods, choose which login methods customers can use.

  9. Optional: On the Account tab, enter the one-time code lifetime in seconds. This lifetime applies to both account-activation and login two-factor authentication, so a change affects both flows. The shared lifetime defaults to 180 seconds.

  10. Optional: Under Show base price to guests, select Yes or No. This setting controls whether unauthenticated guests can see product pricing.

  11. Optional: Under Date format, select the format for displaying dates. The format applies to dates across the application, including orders, documents and shipping dates. The formats are DD/MM/YYYY, MM/DD/YYYY, YYYY-MM-DD, DD.MM.YYYY, MM.DD.YYYY, and YYYY/MM/DD.

  12. Select Save. When the tab opens, Save is unavailable.

If something goes wrong

  • Select Cancel.

  • If a customer enters a wrong or expired code, the system rejects it.

Related

Did this answer your question?